Bad labels on popular products; Cineplex clarifies online costs: CBC's Marketplace cheat sheet

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Why Canada Dry's 'made from real ginger' claim isn't on US cans

A woman talking to someone slightly off camera. She is in a kitchen with a window behind her.
Consumer Emily Scott would like to see Canada Dry drop the 'made from real ginger' claim on Canadian cans, as the company did in the US (CBC)

Emily Scott grew up drinking ginger beer in the Caribbean, so when her son brought over some Canada Dry Ginger Ale, she thought she would give it a try.

But after the first sip, she noticed that the fresh, intense taste she expected was missing.

A closer look at the product's ingredient list revealed something else was missing: “Certainly, there was no ginger mentioned at all,” Scott said.

She was shocked as the tin clearly stated it was 'made from real ginger'.

“I thought, 'Well, here's another example of false or misleading information on packages,'” Scott said.

But if she were drinking a Canada Dry in the US, she might have been less surprised. The American version of the same can paints a much clearer picture of what is and is not in it.

In the United States, the claim that Canada Dry Ginger Ale is “made from real ginger” was removed following a class action settlement in 2019.

Despite similar lawsuits in Canada, the claim was not removed from Canadian cans because it was not part of a settlement

Court documents from a Canadian class action lawsuit allege that there is only one drop of ginger extract in about 70 cans of Canada Dry. The ginger extract in Canada Dry is derived from ginger root and is called ginger oleoresin.

Amy Proulx, who has worked in the industrial food sector for more than a decade, says ginger oleoresin is made from ginger root, and “at some point during production it was real ginger.”

Canada Dry said Marketplace it has not changed the label in Canada because “it still accurately describes the product as formulated,” and because all of its products comply with U.S. and Canadian regulations.

Regarding the changes made to U.S. product packaging, Canada Dry shared Marketplace it agreed to make the changes to “avoid expensive and lengthy litigation.” Read more.

  • Watch Marketplace's full study, “Lousy Labels: What's in our food?”, can be conducted at any time YouTube or CBC gem.

Cineplex says it will make the online purchase costs after a fine clearer

The exterior of a building is shown, with the large letters saying it "Cineplex" on the outside. The building has many glass windows.
Cineplex Inc. says it will change the way a fee added to some online ticket purchases is communicated to moviegoers. (Aaron Vincent Elkaim/The Canadian Press)

Cineplex Inc. says it will continue to charge fees for some online ticket purchases, but will adjust how those fees are communicated to moviegoers.

The move comes in response to a $38.9 million fine imposed on Cineplex in September by the Canadian Competition Tribunal in a case alleging that the way the company presented online booking fees to consumers constituted misleading marketing.

“They didn't really question the absolute compensation. What they did question is how it was stated on the website,” Cineplex CEO Ellis Jacob said in an interview on Wednesday.

“It was all about the presentation and they asked us to make some changes, which we are working with [on] and move forward.”

Jacob said he expects the modifications to be completed early next year. The company will make it clearer that since June 2022, Cineplex has been charging a $1.50 online booking fee to customers not enrolled in the CineClub subscription and the Scene+ loyalty program, with the fees waived and reduced to $1, respectively.

The Competition Bureau, which launched a battle with Cineplex before the tribunal, has long maintained that the charge misleads theatergoers because they do not immediately get the full price of a movie ticket when they buy seats online.

Cineplex, however, disagrees and announced in October that it would appeal the penalty, saying moviegoers would be immediately informed of the charges they could face and could avoid them altogether by in-person seating in a theater to buy. Read more.

The government bans TikTok from operating in Canada, but Canadians can still use it

A TikTok logo is seen in an illustrative photo image taken in July 2021.
The federal government has ordered TikTok to close its two offices in Canada. (Dado Ruvic/Reuters)

Out of national security concerns, the federal government has ordered TikTok to halt its Canadian operations, but users will still have access to the popular video app.

Innovation Minister François-Philippe Champagne said the decision to dismantle TikTok's two Canadian offices — in Toronto and Vancouver — was based on information that emerged during a national security review and advice from Canada's security and intelligence community.

“We concluded that these activities conducted in Canada by TikTok and their offices would be detrimental to national security,” he told CBC News.

“I'm not at liberty to go into a lot of detail, but I know Canadians would understand if you said the Canadian government is taking steps to protect national security, that's serious.”

The statement emphasizes that the government is not banning Canadians from accessing the app or using it to create content.

“The decision to use a social media application or platform is a personal choice,” the statement said.

But Champagne urged Canadians to use TikTok “with their eyes wide open.” Critics claim that TikTok users' data could be obtained by the Chinese government.

“It is clear that parents and anyone who wants to use a social platform should be aware of the risks,” he said.

The decision was made in accordance with the Investment Canada Act, which allows for the review of foreign investments that could harm Canada's national security.

TikTok has long maintained that its servers are located outside China and outside the control of the Chinese Communist Party, and that it follows Canadian data protection and privacy laws. Read more.


What else is going on?

Various breads and rolls recalled due to metal fragments: CFIA
37 affected products were sold in Ontario, Quebec and NL

Legion chapters are struggling to keep their doors open due to rising costs and an aging membership base
Presidents of the Royal Canadian Legion across Canada say revenues have not kept pace with rising costs.

A year after Quebec banned flavored vapes, has anything changed?
The province banned the sale of all liquid vape flavors except tobacco in 2023 to curb its appeal to young people. But some say the move has had little effect on consumption.


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